NETGEAR Connect is a technical support based application that can be used by end consumers to reach out to support. Any customer can download the app and access to NETGEARs self-help knowledge base articles and community.
Customers those who have purchased premium technical support subscription plan from NETGEAR are provided with login credentials that they can use to login to the app.
They have access to review status of their tech support ticket, reach out to tech support through email, chat, look up for self-help knowledge base articles and so on.
Some of the key features of NETGEAR Connect app:
1. Create web tickets (email support)
2. Schedule call back with technical support center team
3. Chat with our technical support center agents
4. Accessing the knowledge base for FAQ and Community
5. Manage profile (Change password, name, email).
6. Reachout for technical support for subscription related queries.